Lifetime Investing with Quality Advice Dedicated to You.
We have a comprehensive approach that strives to give you the tools and resources to navigate any financial challenge.
It is our hope to be your families financial guide for life.
It’s our honor to work with you…
We want your experience with us to be a pleasurable one. To us, providing you with a basic guideline for service will help ensure that. We hope this page will answer any questions you may have about how we operate. Again, welcome, and thank you for your confidence in us.
How to Contact us
The easiest way to get in touch with us for time-sensitive matters will be by phone: 480.499.9733. For non-urgent requests, please email all 3 of us: Matt - matt@liqdaz.com | Kelsey - kelsey@liqdaz.com | Matt Logan - MattL@liqdaz.com. One of us will get back to you ASAP. Please do not text or leave trade orders over the voicemail. We cannot guarantee prompt execution.
When to Contact us
Our office hours are Monday - Friday from 8 am - 5 pm. We watch the markets diligently and our time is limited during trading hours. The market closes @ 4 pm Eastern. We check our emails throughout the day. Calls/emails will be responded to ASAP, but always within 24 hours. If you call during non-business hours, we'll respond ASAP the next business day.
Who to Contact
Each of us is fully licensed to help you with any request. We divide work out as needed and each has areas of focus. So we may serve you better, here's the best basic contact:
Matt | advanced planning/advice & reviews Kelsey | trades & general account questions Matt Logan | money transfers, scheduling, & online access issues
Where to Set a Meeting
We recommend meeting with us at least 2x per year. We'll email you quarterly to remind you, but you may schedule yourself at any time. Portfolio reviews are in 30-60-90 minute increments. For more general inquiries, a 30-minute conversation is most appropriate. All meetings can be either in-person or via webinar.
Visit our scheduling page >>>
We believe work-life balance is important for our clients and for ourselves.
We will always do our best to be available, respond promptly, and reach out to you periodically to check in. We appreciate you respecting our working hours for calls & emails. In case of emergency, never hesitate to call Matt on his cell phone. Otherwise, all calls should be directed to the office. We will communicate holidays in advance and vacations via email and/or social posts. You're important to us and we appreciate your understanding! These standards of communication will help us serve you in the best possible fashion.
Personal Information
Each day, your Personal Identifiable Information (PII) is used by numerous entities, from department stores to banks. As your financial professionals, we are also entrusted with sensitive personal information related to your accounts, including:
Email Encryption Process
Ensuring the security of this private information is of paramount importance to us. Unfortunately, today's technologies have made it easier to unlawfully access another's PII. For your safety, we use an email authentication process that protects information from being read by unintended recipients.
Encrypted messages from us will be securely delivered to you in one of two ways, depending on your email provider. If your email provider supports Transport Layer Security (TLS) protocol, the email message will arrive securely in your email like any other email. If your email provider DOES NOT support TLS, then you will retrieve your messages through Smarsh Secure Messaging Portal.
Smarsh Secure Messaging Portal
First Time in Portal
You will need to set up an account in the portal to read an encrypted message. The activation information (activation password and link) is provided in the message. To activate the account, click the link provided and enter your name, personal details, and activation password. You will then be asked to create a NEW password. Please save the password in a secure location for future use.
Each Time Thereafter
Each time you are sent a secure message, you will receive a message with the subject 'You have a new encrypted message from [sender's address]’. This email will have the subject, sent and expiration date, along with a link to access the message. Select the link, enter your email address and password (created during activation) to login and read your message. If you forget your password, there is a 'Forgot Password' function.
One of our primary goals at LIQD Investments is to make managing your money straightforward, convenient, and transparent. We offer two online tools to keep you updated and plan for all of life’s contingencies. Anytime. Anywhere.
Your account information should be easy to access, understandable, and available to you 24/7/365. eQuipt is an intuitive online portal for clients that provides you access to:
Account Statements, Notifications, and Tax Documents
Delivery Options - choose electronic (email) or paper (mail)*
Account balances (as of the previous business day’s close), an asset summary chart, recent activity, and top holdings
BENEFITS & FEATURES
Quick Set Up
Set up is quick and easy. With your basic PII and an account #, you can establish a profile in 5 minutes.
Shared Profiles
Profiles can be shared with your spouse or parent. It’s called “householding” and it’s achievable online once you establish (10 profile.
Unlimited Access
24/7/365 access to your account balances and important documents. You don’t need to go through LIQD to get what you need.
Account Creation & Maintenance
Once established, we can open new accounts and send account maintenance paperwork for signature through the system. Streamlined service for busy folks just like us!
Mobile Experience
The RightCapital app can be downloaded to your electronic mobile devices for easy access on-the-go. Get the information you need in the palm of your hand.
Reduce Paper Waste
Cut down on your carbon footprint by receiving communications electronically through your email instead of through the mail. A small step in the right direction for our planet!*
*As of June 28, 2021, Pershing (custodian) charges the CLIENT $1.50 each to send Prospectuses and Trade Confirmations through the mail. It is important to set your account permissions to receive those (2) account communications ELECTRONICALLY (email) to avoid those fees! All other communications (Statements, Tax Docs, etc.) remain FREE OF CHARGE to receive in the mail. Each account has its own permissions and each individual must select those settings. It cannot be done by LIQD nor a spouse or family member on another’s behalf due to compliance reasons.
At no additional cost (for our clients), we use RightCapital to make your life easier and your financial future clearer. Tie together all accounts (bank, credit, 401K, mortgage, investments) in a single system. We can analyze the trade-offs of paying down debt sooner, putting that money in the stock market, changing retirement goals or saving for the future (vacation, college education, major purchase, etc.).
With RightCapital, we can make holistic decisions in light of your full plan in real-time and track your goals.
There’s even an app so you can view your finances on the go!
RightCapital is easy to use, informative, and secure.
BENEFITS & FEATURES
Interactive Retirement Planning
Using interactive tools, we can compare multiple scenarios, illustrate stress tests and more to help you better understand how prepared you are for retirement.
Estate Prep
Depicts the flow of assets at the end of life, including any possible estate tax ramifications.
College Loan Repayment
Are you, or your children, struggling with student loan debt? Use our unique student loan module to illustrate different scenarios to reduce payments.
Medicare Options
For clients approaching age 65, do you know what the options are for enrolling in Medicare? Let’s review the options and assist you with the sign-up process.
Social Security Optimizations
See the impact of deciding on when to start receiving Social Security benefits and the optimal solution that can maximize your Social Security income.
Secure Document Vault
A secure document repository to save all of your proprietary documents (Trust, Will, Tax Documents, etc.) so your family could handle all the details of your estate easily and online.
Budgeting
Provides tools to manage your budget, track spending in various categories and manage expectations with future spending.
Innovative Tax Efficient Strategies
We can illustrate the benefit of a smart tax strategy utilizing optimal withdrawal strategies including Roth conversions.
RightCapital's innovative financial planning solution equals more planning in less time for our clients.
Referrals are the highest compliment we can receive and are appreciated.
If you know someone who could benefit from our services, please let us know. LIQD Investments only adds a limited number of clients per year to ensure high-quality service for our current clients, so don’t wait - let us know today!